Terms and Conditions

*UPDATED 10/6/2023

60-day-love-your-furniture-gaurantee*

All orders placed after 10/6/2023 are now subject to this policy adjustment from the statutory 14-day period

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.artemislondon.com website operated by Artemis London.


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Purchases


If you wish to purchase any product or service made available through the website, you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address and contact number. These details are stored securely and will be shared only with the shipping company who will deliver your purchase.

The products on the Artemis London website are all handmade and should be treated as you would treat other pieces of furniture. They will degrade over similar timeframes and because of their raw nature will differ from the photos used on the Artemis London website to represent them. The raw nature of our furniture, such as the wood, is sold as described and any number of the descriptions of our wood could appear in your purchase. By buying through us you accept these characteristics of the wood, these characteristics of the wood do not amount to a fault in the furniture and returns may not be accepted on this basis after the elapsed 14-day period after receiving your goods. The wood could cause minor injury, such as wood splinters, due to its raw nature and we do our best to give a clean and safe finish to all of our products before sending them out to you. The cracking and/or warping of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded as a fault in the furniture.

Refurbished items as sold with issues are and free returns or replacements based in these issues outlined before purchase are not accepted.

After purchasing we will make the furniture you have requested. We can then send you photos of your furniture and then ship them out to you. On delivery you will have an opportunity to see your purchase and you can decide whether to accept the products as seen. At any point during this phase you are free to cancel your order and have no obligation to accept the delivery and can send it back with the shipping company free of charge for a full refund or a remake of the products. If you would like to send back your products after this phase, after accepting delivery, it is our discretion on whether to accept this based on the issues you have and the circumstances and the amount of time elapsed. Returns postage is not paid by us after accepting delivery if the goods are not faulty.

At Artemis London, I am committed to ensuring your complete satisfaction with every purchase. I understand that circumstances may change, and you may need to return or exchange a product. I strive to provide a fair and transparent returns policy that extends beyond the legal requirements. Please take a moment to familiarise yourself with this policy outlined below which is in place for you. I have this policy guarantee because I want you to love the furniture I make you.

  1. 60 Day Love Your Table Guarantee: I am proud to offer you a 60 day Love Your Table Guarantee on all products from the date of your order. This guarantee goes beyond the legal requirements, of a maximum return of 14 days after delivery, for a UK business under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. If you receive a product with aesthetic damage or a structural fault, I will expedite the repair and return it to you. If the issue cannot be resolved using standard production methods and/or relates to a supplied component and/or product from a third-Party affiliated company, I will replace the affected part or component.

  2. Natural Timber Variations: Please note that my furniture is made from natural timber, and it may exhibit variations in appearance. These include the frequency and size of knots and cracks, consistency of colour between table top pieces, and the waviness, angle, and colouring of the wood. I strive to accurately represent these variations through my sales process, descriptions and photos available on the website. If you have specific needs or concerns regarding these natural variations, please ensure they are included in your order or contact me before confirming your order.

  3. Aesthetic Issues and Specifications: If you encounter an aesthetic issue related to the varied character of natural timber, replacing the product with a like-for-like specification may not guarantee avoiding the same issue. In such cases, a change of specifications may be required to meet your requirements. I will work closely with you to find the best possible solution but please ensure your expectations are aligned with the information provided on the furniture being sold on the website.

  4. Condition of Returned Items: To be eligible for a refund or exchange, the item must be in its original condition, unused, and free from any damages or signs of wear. Please ensure that all original tags, packaging, and accessories are included when returning the item.

  5. Return Instructions: To initiate a return or exchange, please follow these steps:

    a) Contact me within 60 days of your order

    b) Provide your order details and the reason for the return or exchange

    c) I will guide you through the return process, providing you with the necessary instructions.

  6. Return Shipping: This can be fulfilled by the courier service used to fulfil your order and you are responsible for the return shipping costs, if necessary these costs will be debited from the initial order amount prior to your refund. This does not apply if this is due to a manufacturing defect or an error on my part. If using your own shipping service, for your protection, I recommend using a trackable and insured shipping service to ensure the safe return of the item/s.

  7. Exclusions:

    • Please note that certain products may be non-returnable or subject to specific return conditions due to: the furniture being stored incorrectly and subject to extreme changes in heat and/or humidity or consistently dry and/or humid environments. Should this have occurred the order may not be eligible for return or full credit. Such changes can occur even within the packaging so it is important due care is taken while the furniture is in your possession for this policy to be utilised. This policy explicitly does not cover furniture has been set-up or used.

  8. Additional Notes:

    • Goods received back in anything other than re-saleable condition may result in a refusal to issue credit or the application of re-working charges.

    • While I am willing to arrange return transport via an appropriate carrier, the risk of potential damage or loss during the return journey is at your own risk.

    • If the return is due to an Artemis London error, I will collect the goods or provide a replacement at no additional cost. Please familiarise yourself with the information contained on the website relating to wood so you understand what is being made and sold to you. An error on my part relates to the incorrect size, style or colour being delivered.

    • Please ensure that products are adequately packaged for their return journey, using the original packaging and the appropriate protective materials. Failure to do so may result in a "loss of value" fee being applied to your return.

Artemis London reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. We also reserve the right to cancel your order. These restrictions may apply to orders placed by the same payment method, the same PayPal account/debit/credit card, and also to orders that use the same billing and/or shipping address. We will notify you should such limits be applied.

Delivery

Your order must be paid in full prior to delivery. It is not possible for the delivery staff to take payments on our behalf, only the furniture set up fee or UK wide delivery payment may be paid directly to them.

Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.

Please note, all delivery dates and lead-times quoted are given in good faith and are approximate at the time of placing your order based on the estimated length of time that we believe we can make and deliver the order to you based on stock levels and/or delivery times. The times provided by us are supplied in good faith and the making of your goods may be affected by mistakes or delays that are beyond our control and therefore we cannot accept responsibility for any consequential loss. As such variations may occur. Where multiple items have been ordered, we will endeavour to deliver them all together before the longest delivery time quoted, unless a split delivery is specifically requested. A requested split delivery will be subject to a further delivery charge. If the circumstances of your order change, we will contact you.

Our delivery drivers always do their best to deliver your order within the allocated time-frame given to you, particularly in London, this time-frame can be subject to delays because of traffic beyond our control therefore we cannot accept responsibility for any consequential loss from a delay.

Where applicable, our expert Delivery Service team will carefully install your new furniture in your home, exactly where you want it (subject to access). Please make sure that the areas you want the furniture placed are cleared. Unless this service is paid for, all items require customer self-assembly and/or installation Self-assembly items will be delivered to the room of your choice. It is your responsibility to remove the product from the packaging and assemble. Although, you may not be able to assemble the product immediately, please fully check the product and in the unlikely event of any product being damaged or parts missing, please advise within 72 hours of delivery.

To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture, all deliveries must be pre-booked and must be signed for. 

Returns

Under the Consumer Rights Act of 2015, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel. Item(s) cannot be returned or cancelled after the 14-day cooling off period unless the item is confirmed as being defective.

The 14 days cooling offer period is an opportunity to help you to inspect the goods and to verify your choice without the benefit of seeing the furniture prior to purchase. As such it is not a period where you can or should make normal use of the furniture, the furniture must be ‘as new’ condition. We may require an additional payment from you to reflect the deterioration in the condition of the furniture since it has been in your home and to reflect that the item will be ‘returned stock’. The payment will be evaluated on a case by case basis and will be advised at point of cancellation.

Under UK law, the statutory cooling off period has certain exclusions:
i. Bespoke items. These are goods that have been ordered to the unique and exact specifications of a customer. Simply selecting a colour from a range of colours available or your product being made to order does not make your furniture bespoke under this clause.
ii. Self-assembly items that have been damaged during assembly.

Bespoke and customised goods are not subject to cancellations rights under Consumer Rights Act.

Bespoke Items: If you have ordered a bespoke item, we will give a full refund if we have not yet started the work. As it is a personalised item, we cannot refund in full once we have started the work on your order. The amount of refund will be judged on the extent of the project which has been undertaken and the amount of resources already allocated. This will be judged on a case by case basis.

In order to exercise the right to cancel, you must inform us in writing via email including your order number as part of your correspondence.


Your Cancellation is effective from the date you send us the email.

If you decide to cancel after receipt of the item(s), it is your responsibility to return the goods to us at your own cost and in new condition. You are the owner of the furniture once it has been delivered to you. Failure to take reasonable care of the Goods may result in a claim against you. To minimise this risk, please ensure that you pack the Goods appropriately when you return them to us to prevent any damage during transportation. Alternatively, we do offer a collection service if you are unable to return your items. We charge a collection fee on a case by case quote based on product type, number of goods and location of collection - this will be 25% for each item returned to cover the cost of collecting the Goods, plus any claim for deterioration to condition.

This must be done within 14 days of notification of your decision to cancel the contract.

Content


Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the dissemination of this content once it has been taken from our website and we are not held responsible for how this content is used.

We try to present accurate information on our website at all times. There may be occasions when information on www.artemislondon.com may contain typographical errors or other inaccuracies. Any such errors are wholly unintentional and we apologise if information in any way affects your individual order.

We present our website content “as is” and make no claims as to its accuracy, either expressed or implied. We reserve the right to amend errors, or to update product information at any time, without prior notice.

By using the service, you agree that you will not attempt to undermine the integrity of this website.

Customer agrees that use of the service is entirely at customer's own risk. Services are provided as is, without warranty of any kind, either express or implied, including without limitation any warranty for information, services or uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services, and 2) any warranties or title or warranties of merchantability or fitness for a particular purpose. 

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay of operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third parties and that the risk of injury from the foregoing rests entirely with customers.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.

Links To Other Web Sites


Our Service may contain links to third-party web sites or services that are not owned or controlled by Artemis London.


Artemis London has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Artemis London shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


Changes


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days days' notice prior to any new terms taking effect if you have an order placed with us during the transitional period and are yet to receive your goods. What constitutes a material change will be determined at our sole discretion.


Contact Us


If you have any questions about these Terms, please contact us.